Privacy Policy

Last Updated: May 2026

At Inoa Construction ("we," "us," or "our"), your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit inoaconstruction.ca or use our services. We handle your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Your name, email address, and phone number
• Your home or project address
• Details about your renovation or construction project
• Any information submitted through our contact or quote request forms

We may also automatically collect limited non-personal information, such as your browser type, device, and general location, through cookies and analytics tools to help improve our website.

Consent

By providing us with your personal information, you consent to its collection, use, and disclosure as described in this policy. In some cases your consent may be express (for example, when you submit a form), and in others it may be implied through your use of our website. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and prepare quotes or estimates
• Schedule consultations and carry out renovation or construction services
• Communicate with you about your project
• Improve our website and customer experience
• Send you updates or promotional information, where you have consented

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your experience and analyze website traffic. You can disable cookies through your browser settings, though some features of the website may not function properly as a result.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only with trusted parties who help us serve you — such as subcontractors directly involved in your project, or service providers who help us operate our website — and only to the extent necessary. We may also disclose information where required by law.

Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, to maintain our business records, or to comply with legal obligations. When it is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We take reasonable measures to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to access the personal information we hold about you, request corrections, and withdraw your consent at any time. To request access, you may need to submit your request in writing, and we will respond within a reasonable timeframe — generally within 30 days.

Challenging Compliance

If you have questions or concerns about how we handle your personal information, please contact us first using the details below. If we are unable to resolve your concern, you have the right to contact the Office of the Privacy Commissioner of Canada.

Third-Party Links

Our website may contain links to third-party sites, such as our social media pages. We are not responsible for the privacy practices or content of those external sites.

Children's Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.